Context

Kim Tín understands that customers are a crucial factor in the company’s formation and development. Therefore, the company is committed to maintaining cooperative relationships by providing high-quality products, competitive prices, and excellent customer care policies. Additionally, customer travel programs and annual customer conferences are indispensable activities aimed at appreciating and strengthening bonds with our valued customers.

 

Project overview

Event Scale
  • 100 attendees
Participants
  • Direct customers: Investors, Contractors;
  • Indirect customers Agents, Distributors
Objectives
  • Expressing deep care and gratitude to customers
  • Increasing sales volume
Results
  • 100% customer satisfaction with the trip
  • Over 90% of customers continue to participate in future trips
  • Retaining 100% of returning customers
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